Shipping Rates & Information
Shipping rates for online purchases are determined by the order amount as follows:
- For orders up to $49.99, shipping rates are determined by the size and weight of the package and the shipping address entered.
- For orders $50.00 and more, we offer FREE SHIPPING by UPS Ground or United States Postal Service Priority Mail to addresses in the United States.
- For orders shipping to Canada, we charge a flat rate of $25, which is comparable to our Free Shipping offer in the United States.
We ship using USPS Priority Mail or UPS Ground. For purchases that qualify for free shipping, we determine the carrier used at the time of shipment. If you require one service or the other, please let us know at the time of order in the comments section at checkout. Additional shipping fees may be required for carrier-specific requests. Expedited shipping is available for an additional fee. Please note that the shipping delivery times shown at checkout do not include our normal fulfillment time of 3-5 days. If you require your item by a certain date, please let us know in the comments section during checkout and we will do our best to accommodate.
We are committed to filling your order promptly. Under normal circumstances, all stock online orders ship within 3-5 business days of receipt (excludes weekends and holidays), but many orders ship sooner. Actual delivery time varies based upon how long it takes the carrier to deliver from our shop in Martindale, Pennsylvania to your address. Custom and back-ordered packages can take longer to ship. Please allow 2-3 weeks on average for fulfillment of custom and back-ordered packages.
We currently ship only to addresses within the United States and Canada.
While we’ve done our best to accurately represent and describe the colors of our products, what you see on screen can sometimes be different than what you see when you hold a product in your hand. Individual computer displays and Internet browsers show colors differently, and capturing and displaying the true color of a product as a digital image is an inexact process. The best way to ensure that the color of the product is exactly what you expect it to be is to request a fabric sample through our Contact page.
We stand behind the quality of our products and will refund the purchase price for any stock item returned within 14 days in its original condition. We cannot offer refunds for any items that have been altered, washed or damaged, and no returns can be accepted after 14 days. Shipping charges are not refundable, and buyer is responsible for return shipping. (Please note that if the original order qualified for free shipping based upon the inclusion of merchandise that is later returned, shipping charges may be deducted from any refund amount.)
Special return conditions apply to custom curtains and valances. Because our custom packages are sized to fit your camper or RV, they are not eligible for return. We will replace or repair any items that arrive to you with a defect in workmanship or that is incorrect due to an error or oversight on our part. These exchanges will be handled on an individual basis. To ensure your satisfaction, we are happy to send out fabric samples before you place your order and to discuss any sizing concerns you may have in advance.
We will refund the purchase price in the same manner in which you paid for the merchandise. Please allow up to three weeks after our receipt of the returned merchandise for your bank to process our refund request.
Please return items by either UPS or the US Postal Service with tracking or delivery confirmation, and send us an email at [email protected] with the tracking number or delivery confirmation number for your return. In your email, also indicate the item or items you are returning for refund. After receiving your return, we will send you a return confirmation.
Along with the merchandise you wish to return, please send back the original packing slip with the returned item circled.
Ship returns to:
By United States Postal Service (BE SURE TO INCLUDE PO BOX)
BGC Sewn Products
Attn: Returns Dept.
PO Box 2319
Martindale, PA 17549
By UPS (DO NOT SHIP TO PO BOX)
BGC Sewn Products
Attn: Returns Dept.
1044 Martindale Rd
Ephrata, PA 17522